Frequently Asked Questions (FAQ)

How long does it take for my order to bedelivered?

Delivery time depends on your location and the shipping method chosen at checkout.Typically, orders are processed within 1-2 business days, and delivery occurswithin [7 to 8 business days], depending on the destination. We also offertracking options so you can monitor the status of your order in real time.

How can I track my order status?

After your order is confirmed, you will receive an email with the tracking number and
a link to track your delivery. Simply access the provided link and enter your
tracking number to check the updated status of your order. If you have any
questions or encounter issues, please reach out to our support team.

Do you offer an exchange or return policy?

Yes, our store has an exchange and return policy to ensure your satisfaction. If you
wish to exchange or return a product, you can do so within 15 days of
receiving it, as long as the item is in its original packaging and unused. To
start the process, please contact our support team, who will provide the
necessary instructions.

What should I do if my order arrives damaged or with issues?

If your order arrives damaged, incomplete, or with any issues, we apologize for
the inconvenience. Please contact us within 15 days of receiving the product.
Our team will promptly assist you in resolving the matter, whether it involves
sending a replacement item or processing a refund, as needed.